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Rug
Payment
When you
place an order, a $289 (nonrefundable and inclusive of
shipping) deposit per rug ordered is due. This covers the
cost of the initial sample for
approval you
will receive, showing the actual rug color and texture.
You must see and approve a sample before a full-size order
is placed. You may arrange for
an appointment to view
samples if you prefer, based on availability.
We
accept all major credit cards online and you can mail us
a check. Contact us
for the mailing address. Once you approve your sample,
the full amount of the rug is due so that we may proceed
to custom-manufacture your rug(s). Note
that no returns are possible once a custom
order has been placed.
Rug
Costs
Costs are based
on the size and complexity of each style rug.
Our custom rugs are sold by the square foot. To calculate,
multiply length by height (4' x 6' = 24 sq ft.) Square
foot costs are listed on each rug page and the shop page.
Minor alterations and custom commissions are
possible for an additional fee.
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Privacy
Information you provide, such as your name and address,
is used solely to process orders.
We do
not sell or disclose any information to third parties.
Rug
Timing
Because our rugs are custom made by hand, they take
some time to complete. The sample
for approval takes 5–6
weeks and an average rug takes 10–12
weeks to complete. This timing is
standard for custom-made rugs and will vary slightly
based on the size and complexity of the
particular design ordered.
Rug
Delivery & Charges
Our mill is located in the Philipines (note: no child
labor is employed). You may choose sea freight or expedited
delivery. Sea freight takes approximately four weeks
to the U.S; air freight one week, with additional
cost. Delivery costs vary based on the number of
rugs coming overseas at a time; we will provide
you with costs at the time of shipment.
Your Katie's Modern Rugs are worth waiting for and
with moderately careful treatment will
bring a lifetime of enjoyment. |
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